FREQUENTLY ASKED QUESTIONS
The questions below are some of the more common ones we’ve received over the years. Feel free to contact us via email or phone if your question doesn’t appear below.
Hermosa Tours wants you to have some flexibility should your vacation need to be canceled. The best way to achieve this is by purchasing travel/vacation insurance. We strongly suggest this option. If you choose not to purchase this insurance, please understand that our cancellation policy is meant to give you some alternatives should your plans change, while also protecting the integrity of our business from last minute cancellations.
Cancellations prior to 60 days of the tour will be refunded all moneys paid less a $25 handling fee per person. Cancellations less than 60 days before the tour will forfeit the full price of the tour, but your full balance will be kept as full store credot toward any future trip. All cancellations must be made by EMAIL or FAX – NO EXCEPTIONS.
60 days prior to your trip departure your credit card on file will be automatically charged for the remaining balance unless you have otherwise notified us.
Hermosa Tours reserves the right to cancel or reroute any tour due to acts of nature, trail conditions, insufficient number of participants or unforeseen circumstances that would hinder our ability to run a trip. If Hermosa Tours is unable to provide you with another trip for you, all moneys paid will be refunded and shall constitute full settlement with you. Hermosa Tours is not responsible for any additional expenses that may be incurred by a guest in relation to a cancelled tour including costs incurred due to travel delays, flight cancellations, sickness and non-refundable air tickets and/or any penalties associated with such tickets.