FAQ

ANY QUESTIONS

FREQUENTLY ASKED QUESTIONS

The questions below are some of the more common ones we’ve received over the years. Feel free to contact us via email or phone if your question doesn’t appear below.

For our multi-day tours we require a 50% deposit at time of reservation if outside 60 days. Within 60 days of the tour we require 100%. For Day Tours we require a 25% deposit and the balance is collected after your Day Tour is complete.

Hermosa Tours wants you to have some flexibility should your vacation need to be canceled. The best way to achieve this is by purchasing travel/vacation insurance. We strongly suggest this option. If you choose not to purchase this insurance, please understand that our cancellation policy is meant to give you some alternatives should your plans change, while also protecting the integrity of our business from last minute cancellations.

Cancellations prior to 60 days of the tour will be refunded all moneys paid less a $25 handling fee per person. Cancellations less than 60 days before the tour will forfeit the full price of the tour, but your full balance will be kept as full store credot toward any future trip. All cancellations must be made by EMAIL or FAX – NO EXCEPTIONS.

60 days prior to your trip departure your credit card on file will be automatically charged for the remaining balance unless you have otherwise notified us.

Hermosa Tours reserves the right to cancel or reroute any tour due to acts of nature, trail conditions, insufficient number of participants or unforeseen circumstances that would hinder our ability to run a trip. If Hermosa Tours is unable to provide you with another trip for you, all moneys paid will be refunded and shall constitute full settlement with you. Hermosa Tours is not responsible for any additional expenses that may be incurred by a guest in relation to a cancelled tour including costs incurred due to travel delays, flight cancellations, sickness and non-refundable air tickets and/or any penalties associated with such tickets.

For our multi-day tours we require a minimum of (8) riders (or paying for 8) to secure your own private trip.

It depends on what area. Take a look at our e-bike legal tours under the “TYPE” menu at the top of the page.

Your personal gear: clothing, tent, sleeping bag, sleeping pad, bike, etc. We supply a full backcountry kitchen including grill, stove, pots, pans, utensils, bowls, plates…everything. We also supply all the water, chairs and firewood. As for the food you buy for your trip, you can use our coolers for storage and we have some spices, etc but we recommend you pickup what you’d like to use.

Our support van is there where you can plug in, but we highly recommend picking up an external charging battery for devices like phones, GPS devices, etc.

Generally, we just ask everyone to be polite adults. :) There’s plenty of room and a little communication will go a long way for everyone to enjoy the amenities.

Yes! Keep in mind our multi-day trips are self-guided and you may be on your own as many groups on trips want to do their own thing.

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